Refund Policy

1. Introduction

At DmapKert, we strive to ensure you're completely satisfied with your purchases. This Refund Policy outlines our procedures and conditions for refunds for products purchased through our website dmapkert.com.

Due to the digital nature of our products, all sales are considered final once the product has been downloaded or accessed. However, we understand that issues may arise, and we offer refunds under specific circumstances as detailed below.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

2.1 Technical Issues

If you experience technical issues with your purchased product that:

• Prevent you from downloading or accessing the product
• Result in corrupted or incomplete files
• Cause the product to function significantly differently than described in the product description

In such cases, our technical team will first attempt to resolve the issue. If the problem cannot be fixed within a reasonable timeframe, a refund may be issued.

2.2 Major Discrepancies

If there is a significant discrepancy between the product description and the actual product you received, you may be eligible for a refund. This includes:

• Missing key features that were explicitly mentioned in the product description
• Incompatibility with specified software where compatibility was clearly stated
• Substantial differences in design or functionality compared to what was advertised

2.3 Duplicate Purchases

If you accidentally purchased the same product twice within a short period, we may refund the duplicate purchase at our discretion.

3. Refund Timeframe

To be eligible for a refund, you must submit your request within 14 days of the purchase date. Requests submitted after this period will generally not be considered unless there are exceptional circumstances.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your DmapKert account
2. Go to "Purchase History" in your account dashboard
3. Locate the order you wish to request a refund for
4. Click on "Request Refund" and complete the refund request form
5. Provide detailed information about the reason for your refund request

Alternatively, you can contact our customer support team directly at refunds@dmapkert.com with your order number and refund reason.

4.2 Required Information

When requesting a refund, please include:

• Your order number
• Date of purchase
• Product name
• Detailed explanation of the issue
• Any relevant screenshots or supporting documentation

4.3 Processing Time

We will review your refund request within 3-5 business days and notify you of our decision via email. If approved, refunds will be processed as follows:

• Credit card payments: 5-10 business days to appear on your statement
• PayPal payments: 2-3 business days
• Bank transfers: 5-7 business days

Processing times may vary depending on your payment provider or financial institution.

5. Refund Method

Refunds will be issued using the original payment method used for the purchase. If this is not possible for any reason, we will work with you to arrange an alternative refund method.

6. Non-Refundable Items and Situations

The following situations are generally not eligible for refunds:

• Products that have been substantially downloaded, accessed, or used
• Requests made after the 14-day refund period has expired
• Products purchased during explicitly marked "no refund" sales or promotions
• "Change of mind" or "no longer needed" reasons
• Compatibility issues that were clearly stated in the product description
• Lack of skills or knowledge to use the product (though we provide support to help you use our products)
• Issues caused by your own modifications to the product

7. Special Considerations for Subscription Products

7.1 Subscription Cancellations

For subscription-based products, you may cancel your subscription at any time from your account dashboard. Once canceled:

• You will continue to have access until the end of your current billing period
• No additional charges will be made once the subscription is canceled
• No partial refunds are provided for unused portions of the current billing period

7.2 Subscription Refunds

Refunds for subscription products may be considered under the following circumstances:

• Accidental renewal when you intended to cancel
• Technical issues preventing access to subscription benefits
• Major changes to the subscription terms or benefits during your billing period

In such cases, we may offer a partial refund proportional to the unused portion of your subscription period.

8. Product Exchanges

We do not offer direct product exchanges. If you wish to exchange a product, you will need to:

1. Request a refund for the original product (subject to this refund policy)
2. Purchase the new desired product separately

In certain circumstances, at our discretion, we may offer store credit instead of a refund, which can be used toward future purchases.

9. Customer Satisfaction Guarantee

While we maintain a strict refund policy due to the digital nature of our products, customer satisfaction is our priority. If you're experiencing issues with a product, please contact our support team at support@dmapkert.com before requesting a refund. In many cases, we can provide assistance or solutions that address your concerns.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. It is your responsibility to review this Refund Policy periodically for changes.

11. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

• By email: refunds@dmapkert.com
• By mail: 75 Tim Meadows, New Peterland, EX32 2BA, United Kingdom
• By phone: +44 801 496 6290

Our support team is available Monday through Friday, 9am to 6pm GMT.